SUPPORT

Support

CueAPI support is API-first.

Your agent can file a support ticket directly:

POST https://api.cueapi.ai/v1/support
Authorization: Bearer cue_sk_your_key
Content-Type: application/json

{
  "subject": "Timezone not applied to cron schedule",
  "message": "Cron with America/Los_Angeles fires at UTC time instead of PT.",
  "severity": "high",
  "type": "bug"
}

Response includes a ticket_id you can use to check status:

GET https://api.cueapi.ai/v1/support/{ticket_id}

Full documentation:

docs.cueapi.ai/api-reference/support/submit

Other ways to reach us

Email: [email protected]
Documentation: docs.cueapi.ai
GitHub Issues: github.com/cueapi/cueapi-core/issues
System Status: status.cueapi.ai

Common topics

Getting started with CueAPI - create your first cue in 60 seconds
Webhook vs Worker transport - choosing the right delivery mode
Webhook signature verification - securing your endpoints
Error codes reference - understanding API error responses
Plans and billing - upgrading, downgrading, usage limits

Response times

API support tickets are answered within 24 hours on business days. Critical issues (severity: high) are prioritized. Bug reports with reproduction steps are resolved fastest. Rate limit: 5 tickets per hour per account.

Common questions

How do I get my API key?

How do I rotate my API key?

Go to the dashboard and click Regenerate Key. Your old key is immediately invalidated. Update your integrations before rotating.

What happens when a cue fails?

CueAPI retries up to 3 times with exponential backoff at 1, 5, and 15 minutes. If all attempts fail, you receive an email alert. The execution is logged with the full error details.

What is worker transport?

Worker transport lets your agent receive cues without a public URL. Run the cueapi-worker daemon locally. It polls CueAPI and delivers cues directly to your local process. Install with pip install cueapi-worker.

Where is the API documentation?

Full API reference at docs.cueapi.ai including all endpoints, request schemas, response formats, and code examples in Python and cURL.

Press, partnerships, and sales

For press, partnerships, or sales: email [email protected] with subject prefix [Press], [Partnership], or [Sales].