Terms of Service

1. The Service

CueAPI provides a coordination API that lets you register tasks (cues), deliver them via webhooks or local workers, retry on failure, and verify execution outcomes. The service includes the REST API, dashboard, CLI, and documentation.

2. Account Registration

You must provide a valid email address to create an account. You are responsible for keeping your API key secure. One account per person or organization.

3. Acceptable Use

You may use CueAPI only for lawful purposes. Your use of CueAPI is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Key restrictions include (but are not limited to):

• Send webhooks to URLs you do not own or control
• Access or attempt to access other users' data
• Circumvent usage limits or rate limits
• Use the service for DDoS or load testing against third parties
• Transmit illegal payloads
• Resell the service without permission
• Reverse-engineer the service
• Interfere with service operation

For a complete list of prohibited uses, enforcement procedures, and how to report violations, see the full Acceptable Use Policy.

4. Plans and Pricing

4.1 Free Tier

10 active cues, 300 executions per month, 60 API requests per minute. No credit card required. Free forever.

4.2 Paid Plans

Pro: $9.99/month or $95.88/year. Scale: $49/month or $470.40/year.

4.3 Plan Changes

Upgrades take effect immediately. Downgrades take effect at the end of the current billing period. Excess cues are paused, not deleted.

4.4 Refunds

No partial refunds for unused portions of a billing period.

5. Usage Limits and Enforcement

When you reach your monthly execution limit, CueAPI provides a 24-hour grace period. During grace, cues continue firing. After 24 hours, executions are blocked until the next billing cycle or an upgrade. Rate limit exceeded responses return HTTP 429 with a Retry-After header.

6. Service Level

6.1 Availability

CueAPI does not guarantee a specific uptime percentage. Current status is available at status.cueapi.ai. The system is designed so that failures delay delivery but never lose a schedule.

6.2 Delivery Guarantee

At-least-once delivery. Your handler may receive the same execution more than once. Use execution_id as your deduplication key.

6.3 Maintenance

Planned maintenance is announced on the status page.

7. Data and Privacy

Your data is handled as described in our Privacy Policy (v2, April 10, 2026). Key points:

• API keys are stored as SHA-256 hashes
• Webhook payloads are signed with HMAC-SHA256 using per-user secrets
• All API traffic requires HTTPS
• Data is stored on Railway infrastructure in the United States
• We use 7 sub-processors — see our Sub-Processor Disclosure Page

If you process personal data through CueAPI and need a formal data processing agreement, see our Data Processing Agreement.

8. Your Data Rights

You have the right to access, export, correct, and delete your data:

• Access: GET /v1/auth/me/processing
• Export: GET /v1/auth/me/export
• Update: PATCH /v1/auth/me
• Delete: DELETE /v1/auth/me (requires X-Confirm-Destructive: true)

Account deletion initiates a 24-hour grace period. You will receive a confirmation email with a cancellation link. After 24 hours, all data across all tables is permanently and irreversibly deleted. An audit record is retained with one-way hashes only (no reversible PII).

For full details on GDPR and CCPA rights, see our Privacy Policy.

9. Intellectual Property

You retain all rights to your data. CueAPI retains all rights to the service, API, documentation, and related intellectual property.

10. Limitation of Liability

11. Indemnification

You agree to indemnify and hold harmless Vector Apps Inc. from any claims arising from your use of the service.

12. Account Termination

You may delete your account at any time via DELETE /v1/auth/me or by contacting [email protected]. Deletion follows a 24-hour grace period, after which all data is permanently removed.

13. Changes to These Terms

Updated terms are posted at cueapi.ai/terms. Material changes are communicated via email to registered users.

14. Governing Law

These Terms are governed by the laws of the State of California. Disputes shall be resolved in the courts of Santa Clara County, California.

15. Contact

Email: [email protected]
Company: Vector Apps Inc.
Location: United States